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Bronze Cryopump Service

Synergy Cryogenics is the North American Distributor of Sumitomo Heavy Industries (SHI) line of Marathon Cryogenic Pumps and Compressors. We are a division of Synergy Systems Corporation.

Our Total System SupportĀ® team supports Oxford-Trillium systems and Brooks-CTI systems in addition to our line of Sumitomo pump and Compressor systems.

- Oxford-Trillium systems and Brooks-CTI systems are serviced by Synergy Cryogenics in Montrose, CO.
- Sumitomo systems are serviced at the Sumitomo Corporation America Inc. (SCAI)-Synergy Cryogenics facility in Allentown, PA.

Turnaround time:

Brooks-CTI Cryopumps with On-Board: Service turnaround time is typically 12 to 18 work days after receipt of goods. Expedited services are available at additional cost.

Oxford-Trillium Cryopumps: Service turnaround time is typically 10 to 15 work days after receipt of goods. Expedited services are available at additional cost.

Sumitomo Marathon Cryopumps: Service turnaround time is typically 10 to 15 working days after receipt of goods. Expedited services are available at additional cost.

Scope of Work Comparison
Service Level BRONZE SILVER GOLD
Warranty Period 1 12 Months 18 Months 24 Months
Warranty Starts On: 15/12 20/18 26/24
(Months from Ship Date / Months from
Install Date)
ITEM Synergy Cryogenics
1st Stage Displacer RAN2 : Replace New / Refurbished RAN: Replace New / Refurbished Synergy Proprietary 1st Stage Displacer
2nd Stage Displacer RAN: Replace New / Refurbished RAN: Replace New / Refurbished Synergy Proprietary 2nd Stage Displacer
Displacer seals 1st and 2nd Replace New: Standard Seals Replace New: Standard Seals Synergy Proprietary Seals
Inlet and Exhaust Valve Bodies RAN: Replace New / Refurbished RAN: Replace New / Refurbished Synergy Proprietary Bodies
O-rings Replace New Replace New Replace New
Displacer pin RAN: Replace New / Refurbished RAN: Replace New / Refurbished RAN: Replace New / Refurbished
Rocker arm bushings RAN: Replace New RAN: Replace New RAN: Replace New
Upper and Lower Bushings Replace New Replace New Replace New
Kap-seal Replace New Replace New Replace New
Kap-seal- gland RAN RAN RAN
Compression springs (Valve) RAN RAN RAN
Dowel pin RAN RAN RAN
Indium gaskets Replace New Replace New Replace New
Crankshaft RAN RAN RAN
Motor, Valve and Drive Bearings Replace New Replace New Synergy Proprietary Bearings
Set valve timing and test inlet valve seal Yes Yes Yes
Re-mag or replace motor RAN RAN RAN
15K charcoal array (charcoal array) Replace New Replace New Replace New
80K condensing array (inlet array) Replace New or Cleaned and Replated Replace New or Cleaned and Replated Replace New or Cleaned and Replated
Teflon valve stem seal Replace New Replace New Replace New
Rocker arms RAN RAN RAN
Valve Stems RAN RAN RAN
Scotch yoke RAN RAN RAN
Radiation Shield RAN RAN RAN
Broken Motor Shaft additional charge YES YES YES
Missing parts additional charge YES YES YES
Silicon Diode or Hydrogen vapor gauge RAN RAN RAN
Vacuum Vessel and Coldhead cylinder: RAN RAN RAN
Extra Charge for Replacement
Upgrade to new relief valve and install RAN RAN RAN
standpipe filter (reduces particulate on
the relief valve)
Vacuum vessel leak test using a helium Yes Yes Yes
mass spectrometer
Bad heater additional Yes Yes Yes
Bad OnBoard Module additional Yes Yes Yes
Recalibrate Diode Yes Yes Yes
Reset Operating Hours Yes Yes Yes
Test full On-Board regen functionality Yes Yes Yes
Final assembly and inspection Yes Yes Yes
Leak Check assembly and test complete pump in a test plate Yes Yes Yes
Perform cooldown test and verify conformance time to temperature and vacuum level Yes Yes Yes
Results recorded and provided to end user on Certificate of Conformance Yes Yes Yes
Pump is sealed to prevent dust and ontamination and packaged in specially designed packaging to minimize risk of damage. Yes Yes Yes
NOTE: Warranty Period Subject to Prior Process Analysis: RAN = Inspect, Replace As Needed
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