Synergy Cryogenics is the North American Distributor of Sumitomo Heavy Industries (SHI) line of Marathon Cryogenic Pumps and Compressors. We are a division of Synergy Systems Corporation.

Our Total System Support® team supports Oxford-Trillium systems and Brooks-CTI systems in addition to our line of Sumitomo pump and Compressor systems.

- Oxford-Trillium systems and Brooks-CTI systems are serviced by Synergy Cryogenics in Montrose, CO.
- Sumitomo systems are serviced at the Sumitomo Corporation America Inc. (SCAI)-Synergy Cryogenics facility in Allentown, PA.

Turnaround time:

Brooks-CTI Cryopumps with On-Board: Service turnaround time is typically 12 to 18 work days after receipt of goods. Expedited services are available at additional cost.

Oxford-Trillium Cryopumps: Service turnaround time is typically 10 to 15 work days after receipt of goods. Expedited services are available at additional cost.

Sumitomo Marathon Cryopumps: Service turnaround time is typically 10 to 15 working days after receipt of goods. Expedited services are available at additional cost.

Scope of Work Comparison
Service LevelBRONZESILVERGOLD
Warranty Period 112 Months18 Months24 Months
Warranty Starts On:15/1220/1826/24
(Months from Ship Date / Months from
Install Date)
ITEMSynergy Cryogenics  
1st Stage DisplacerRAN2 : Replace New / RefurbishedRAN: Replace New / RefurbishedSynergy Proprietary 1st Stage Displacer
2nd Stage DisplacerRAN: Replace New / RefurbishedRAN: Replace New / RefurbishedSynergy Proprietary 2nd Stage Displacer
Displacer seals 1st and 2ndReplace New: Standard SealsReplace New: Standard SealsSynergy Proprietary Seals
Inlet and Exhaust Valve BodiesRAN: Replace New / RefurbishedRAN: Replace New / RefurbishedSynergy Proprietary Bodies
O-ringsReplace NewReplace NewReplace New
Displacer pinRAN: Replace New / RefurbishedRAN: Replace New / RefurbishedRAN: Replace New / Refurbished
Rocker arm bushingsRAN: Replace NewRAN: Replace NewRAN: Replace New
Upper and Lower BushingsReplace NewReplace NewReplace New
Kap-sealReplace NewReplace NewReplace New
Kap-seal- glandRANRANRAN
Compression springs (Valve)RANRANRAN
Dowel pinRANRANRAN
Indium gasketsReplace NewReplace NewReplace New
CrankshaftRANRANRAN
Motor, Valve and Drive BearingsReplace NewReplace NewSynergy Proprietary Bearings
Set valve timing and test inlet valve sealYesYesYes
Re-mag or replace motorRANRANRAN
15K charcoal array (charcoal array)Replace NewReplace NewReplace New
80K condensing array (inlet array)Replace New or Cleaned and ReplatedReplace New or Cleaned and ReplatedReplace New or Cleaned and Replated
Teflon valve stem sealReplace NewReplace NewReplace New
Rocker armsRANRANRAN
Valve StemsRANRANRAN
Scotch yokeRANRANRAN
Radiation ShieldRANRANRAN
Broken Motor Shaft additional chargeYESYESYES
Missing parts additional chargeYESYESYES
Silicon Diode or Hydrogen vapor gaugeRANRANRAN
Vacuum Vessel and Coldhead cylinder:RANRANRAN
Extra Charge for Replacement
Upgrade to new relief valve and installRANRANRAN
standpipe filter (reduces particulate on
the relief valve)
Vacuum vessel leak test using a heliumYesYesYes
mass spectrometer
Bad heater additionalYesYesYes
Bad OnBoard Module additionalYesYesYes
Recalibrate DiodeYesYesYes
Reset Operating HoursYesYesYes
Test full On-Board regen functionalityYesYesYes
Final assembly and inspectionYesYesYes
Leak Check assembly and test complete pump in a test plateYesYesYes
Perform cooldown test and verify conformance time to temperature and vacuum levelYesYesYes
Results recorded and provided to end user on Certificate of ConformanceYesYesYes
Pump is sealed to prevent dust and ontamination and packaged in specially designed packaging to minimize risk of damage.YesYesYes
NOTE: Warranty Period Subject to Prior Process Analysis:RAN = Inspect, Replace As Needed